At LORDSUPPLY, we take pride in the quality of our art products. If you are not completely satisfied with your purchase, please review our return and refund terms below:
1. Return Eligibility
Returns are accepted within 14 days of receiving your order. Items must be unused, undamaged, and in their original packaging.
2. Non-returnable Items
Custom or personalized products cannot be returned unless they arrive defective or damaged.
3. Return Process
Please contact our support team at support@lordsupply.com with your order number and photos of the product issue. Once approved, we will provide return instructions.
4. Refunds
Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.
5. Damaged or Wrong Items
If your order arrives damaged or incorrect, contact us immediately with evidence, and we’ll arrange a replacement or refund.